> Lourdes

> Nevers

> Paris

> Fatima

> Santiago

> Medjugorje

> Rome & Assisi

> The Holy Land

> Poland & Prague

0207 937 9861

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Booking conditions

You must complete and sign the Booking Form enclosed. You must accept the terms and conditions on behalf of all your party.

The completed booking form must be sent to Kensington Travel along with a non-refundable deposit of £50.00 per person. In the event of cancellation of the tour by the passenger for any reason whatsoever or failure to pay the entire cost, the said deposit shall stand forfeited. All cheques must be made payable to Kensington Travel. On payment of the deposit amount, you will receive an official receipt from Kensington Travel for the amount you paid.

Balance of your holiday cost must be paid at least FOUR weeks prior to your departure. If you make your booking within four weeks of your departure you must pay the full cost at the time of booking. If the balance is not paid in full and on time we reserve the right to treat the holiday as cancelled by you.

Changes or Cancellation by Passenger

You may cancel your booking at any time provided that the cancellation is made by the person signing the booking form and is communicated to us in writing. As we incur costs from the date we confirm your booking, we will retain your deposit and in addition, apply cancellation charge.

Written Notice Received prior to Departure                   Charges

More than 42 days                                                            Deposit only

29-42 days                                                                       30%

15-28 days                                                                       45%

8-14 days                                                                         60%

Less than 8 days                                                              100%

Amount of cancellation charges shown as percentage of the total holiday price excluding insurance premium.

If, after your confirmation has been issued you wish to change your holiday booking, we will do our best to help, provided written notification is received at our office from the person who signed the booking form, no later than the date on which the balance of the original holiday cost due for payment.  This must be accompanied by a payment of £20 per person to cover administration costs.  Any alteration request after this date will be treated as cancellation of the original booking and cancellation charges set out above will be applied.

Changes or Cancellation by Us

Pilgrimages can only be supplied at the advertised price, provided that a satisfactory number of bookings are made. If we are unable to provide the booked arrangements, you can either have a refund of all monies paid or accept an offer of alternative arrangements of comparable standard from us, if
available. We cannot accept liability or pay compensation if we are forced to cancel or in any way make changes to your holiday due to war, riot, civil strike, industrial dispute, terrorist activity, natural or nuclear-disaster, fire or adverse weather condition, or any other reason outside our control amounting to force majeur.

It is unlikely that we will have to make any changes to your holiday/itinerary. If there are any changes or amendments to your holiday/itinerary, we will try to advise you of these amendments prior to the start of the tour or on route. Sometimes changes have to be made which we reserve the right to do at any time.

Late Arrival

Passengers must ensure that they arrive at pick up point at least 15 minutes prior to departure time. If delayed and missed the coach, no compensation will be given.

 Passport and Travel Documents

It is your responsibility to be in possession of a valid passport/document and any necessary visa. We will accept no responsibility and are not liable for any form of compensation if any passenger is refused entry by the immigration authorities of any country for whatever reason.

Inappropriate Behaviour

If the behaviour of any member of any party is considered likely to cause offence, danger, damage or distress to others, we reserve the right at all times to cancel or terminate their holiday completely. If this situation arises, our responsibility will cease and the company will be under no obligation to cover expenses incurred and neither will we consider nor accept any claims for compensation or refund whatsoever.

Holiday Prices

Holiday prices include all air/coach travel, accommodation and meal as specified in the holiday description. Unless specified indicated in holiday itinerary or description contained in the brochure, entrance fees, guide fees, city sightseeing tours and option excursions are not included in the holiday cost.  We do however reserve the right to increase or decrease brochure prices of any item. As soon as you have confirmed your booking and paid your deposit, or full payment, and we have received the booking form, then the price of your holiday is guaranteed.


We wish to point out that, as we do not have medically trained staff on our tours, our arrangements may be unsuitable for severely handicapped, ill or elderly people. It is a condition of acceptance that the applicant (or any member of the party) shall have made full disclosure of the facts with particular
reference to adverse health.


We do our utmost to ensure that your pilgrimage arrangements are satisfactory. We do not, however, accept any liability for loss or damage caused by force majeure, injury, illness, industrial action, acts of terrorism or any other disruptions caused by third party contractors. Kensington Travel’s liability arising out of your pilgrimage or tour arrangements is limited to the actual amount you have paid.

Complaints Procedure

If you, or any member of your party, have any cause for dissatisfaction you must immediately inform the Company’s local representative who may well be able to remedy matters on the spot. If this is not
possible, or if you remain dissatisfied, you should send full particulars, in writing, to our offices within 28 days of the completion of your pilgrimage.

All bookings are accepted and confirmed subject to the above conditions.

Kensington Travel

26 Thackeray Street London W8 5ET United Kingdom